Hotel Trip Reviews

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  1. 13 May 2016

    Theresa

    You did an awesome job!  I wanted to take the time to tell you again thanks for the help on our trip to Bora Bora.  It really made our 30th anniversary something special and memorable.  We do travel a lot so if you run across in really good deals keep us in mind.  Thanks again!!!

     
  2. Amy
    21 Mar 2016

    Theresa, 

    We are back from our fabulous trip! Thank you so much for setting it up for us. We had a wonderful time relaxing and having fun in the sand and sun! It was a beautiful resort with awesome staff. Highly recommend it at Sandals Whitehouse!

     Thanks again and we will be talking once again in the future!

  3. Bob
    24 Nov 2015

    I just used her services for a trip to the south pacific and I had no problems. Anytime there was a question she quickly responded. Anytime there was an issue financial or logistical it was addressed promptly.

    Bob S

  4. 24 Nov 2015

    Hi Theresa,

     We are back home after a perfect honeymoon in Tahiti. All of the documents that you sent us were in order. Marana Tours was waiting for us at the airport and transported us to the ferry dock where we boarded the ferry to Moorea. When we arrived we were picked up by Albert Tours and transported to the Hilton Hotel. The staff was very friendly and let us check in to our room without waiting until 2 pm. The hotel was wonderful as our room was also. We snorkeled directly from our deck and there was an abundance of colorful fish. We rented a car and drove completely around the island, went on an ATV  tour to Magic Mountain, Belvedere and the pineapple plantation, went to the dinner show at the Hilton which was fantastic and took a boat ride with Hero's Tours to snorkel with black tip sharks and sting rays all of which were not aggressive, after snorkeling we had a BBQ on the private beach. We want to thank you for arranging the room at the Tahiti Pearl Beach Hotel for the two days otherwise it would have been very difficult to get from Moorea to Papeete and then to the airport in one day.

     Some information for your future clients to Tahiti, the Hilton gives an exchange of 100 francs for $100 US and everyone else that doesn't accept credit cards gives the same exchange. At the bank in downtown Papeete the ATM gives you 1,000 francs for $100 US and my bank that it was drawn on only charged $89 US. If I was to do it again I would go to the ATM in the bank and exchange a lot more money and pay cash for most purchases. 

  5. 24 Nov 2015

    Hi Theresa,

     We are back home after a perfect honeymoon in Tahiti. All of the documents that you sent us were in order. Marana Tours was waiting for us at the airport and transported us to the ferry dock where we boarded the ferry to Moorea. When we arrived we were picked up by Albert Tours and transported to the Hilton Hotel. The staff was very friendly and let us check in to our room without waiting until 2 pm. The hotel was wonderful as our room was also. We snorkeled directly from our deck and there was an abundance of colorful fish. We rented a car and drove completely around the island, went on an ATV  tour to Magic Mountain, Belvedere and the pineapple plantation, went to the dinner show at the Hilton which was fantastic and took a boat ride with Hero's Tours to snorkel with black tip sharks and sting rays all of which were not aggressive, after snorkeling we had a BBQ on the private beach. We want to thank you for arranging the room at the Tahiti Pearl Beach Hotel for the two days otherwise it would have been very difficult to get from Moorea to Papeete and then to the airport in one day.

     Some information for your future clients to Tahiti, the Hilton gives an exchange of 100 francs for $100 US and everyone else that doesn't accept credit cards gives the same exchange. At the bank in downtown Papeete the ATM gives you 1,000 francs for $100 US and my bank that it was drawn on only charged $89 US. If I was to do it again I would go to the ATM in the bank and exchange a lot more money and pay cash for most purchases. 

  6. 24 Nov 2015

    Theresa,

    We made it back safely to 35 degree temperatures in NYC. We had a great time and thanks again for all your help in planning the perfect honeymoon. 

    We passed your name onto a few of our friends that are getting married  within the next Yr or so in case you get some random emails. They are all law enforcement or military friends. 

     Have a great thanksgiving!

    Eric 

  7. 1 Jul 2015

    Theresa You planned a beautiful trip for us. We are so pleased and sad to be home. We want to go back next May. When you get your next trips scheduled let me know so we can book earlier. Thanks again Theresa 

  8. 9 Jun 2015

    We got back safely and had a GREAT time. 

     Thank you for arranging this trip.

     Nana Ishizuka

  9. 20 May 2015

    Dear Theresa,

     We returned home yesterday morning from our dream trip to French Polynesia.  Thank you so much for help in making my dream come true.  Everything was wonderful and the pick up people met us on time and were most courteous.  The hotels you chose must have been the best as the rooms were perfect.  We did have an awful time with light switches. We must have turned all the switches on and off at the bungalow at Intercontinental 5 times and couldn't find the switch to turn the light off over the bed.  We finally called the reception desk and they sent a man over who turned it right off! Boy, did we feel stupid!  We laughed so hard afterwards and I was wondering if anyone there saw the lights going off and on.  If so, they must have thought we were nuts...

     The islands are beautiful and unspoiled.  We took a tour of Moorea and did a lagoon trip and swam with the sting rays and black tip sharks.  The man that ran the trip was so funny.  The island(there by Intercontinental) we went to for the BBQ was so dreamy.  I could have stayed there forever.

     Le Taha'a's OWB was just as we had seen on tv, fabulous!  We had wanted to snorkel in the Coral Gardens but it rained and fortunately our catamaran stopped there to snorkel so we didn't miss it after all.  We also stopped at a vanilla plantation on Taha'a and the Spa at the Intercontinental and Bloody Mary's for dinner on Bora Bora.  I was able to do 2 dives at Bora Bora too.

     Before we boarded our catamaran on Raiatea we had a private tour of Raiatea which we booked through Le Taha'a. Expensive but the lady took us all around the island which lasted 6 hours.

     When we flew back to Tahiti I wanted to tour the island but our energy seemed to disappear quickly so we missed touring the island.  Maybe next time...

     The only bad part of the trip was the long flights. Ugh! Monday our flight on AA was supposed to leave at 10:20 pm from LAX but got delayed until 12 M.  We had arrived at 6:15 pm so it was a long wait again.

     I just want to express my gratitude for arranging everything.  You didn't forget anything!

     Sincerely,

    Maureen

  10. 7 Mar 2015

    To all of the recipients of this email, I feel that is important to provide you with some background before I get to the details of our St Regis experience. I know it is long but please be paitient, and read itentirely.

    Background

    In March of 2013 I found myself in a position where my wife and I had accumulated more than enough wealth for me to retire. We wanted to plan a trip in March of 2014 to commemorate my retirement. We had a discussion with my wife’s parents on places to go. My Father in law who has been more of real father to me than my own, and his wife a second mother. Shared with us that he has always wanted to go back to the South Pacific. Being a proud retired Marine who served two tours in Vietnam he had visited the South Pacific, and said there was nothing else like it on earth. We asked them if I could find a place would they like to join us, and of course they agreed. The requirements we decided on were that it be as private as possible, over the water accommodation’s, two bedrooms, a private pool, and if possible a private island. I searched the internet and found the Hilton property with its Presidential Suite. Being a LONG TIME Hilton member  I was extremely excited. Not only did it meet ALL our requirements, it had an upper deck, sauna, and hot tub! It was perfect so we enlisted the help of Theresa from the "Travelin with Theresa", travel agency (who is awesome), and booked our ten day trip. The rest of the year the four of us excitedly discussed our trip. We looked at every video, and any information we could find. WE were so excited! My Father in law was happier than I have ever seen him.

    Then seven days before we were due to arrive I received a poorly worded email that our villa was under construction and we would be relocated to the St Regis in a Royal Deluxe over the water Villa with a pool.

    Arrival 

    Coming into this our expectations were pretty low based on the background above. The greeting at the airport in Bora Bora was average, the boat was average, there was no champagne, or anything that screamed out “you are going on the most expensive vacation of your life”! Then we arrived at the Resort, the entry way was impressive and the greeting was warm and inviting. We checked in and even though we were prepared to wait we were pleasantly surprised our room was ready immediately. Carmen the butler took us to our Villa she was super sweet and nice yet very professional. She even stopped along the way and picked a gardenia flower for my Mother in Laws hair. She thoroughly explained things and offered a tour, we declined. When we entered our room we were impressed best accommodations any of us had ever seen, and the champagne was a nice touch. The neighbors villas seemed close but after awhile they didn't, and the mountain WOW we got a thumbs up from God every day!!!

    Our Ten Days (It will be as brief as possible)

    The property was spectacular and well maintained, the workers always paused to greet us when we would walk by. Everyone was so friendly..

    The dining hall was clean and the food was always great. We ate at all the restaurant's (I think), and that was always an exceptional experience.

    The Polynesian dinner was so much fun watching guests interact with the dancers, and again the food and drink were great. (I will get to the service further down).

    The lagoonarium was something we had never seen. We swam with the fish three times during our stay. I still cant believe I feed them rate out of my hand…

    We had an invitation to dine and tour the Hilton property (see above), and the St Regis really stepped up making sure we got there and back. We are nervous people, however your staff was great. The Hilton property was nice but it was no St Regis. Steve the man in charge treated us with respect and was very friendly.

    We spent time at the beach and the amenities there were fun. Tom took us sailing and even found my Mother in laws sun glasses when she lost them snorkeling, and refused a tip ( I made him take it)…

    There were so many things to do, however we were enjoying each others company so much and the service we only left to go to the Hilton and once to the main island.

    Service

    This is the area you distinguished yourself. Having come from a service background where I was in charge of providing service to hospitals who utilized our million dollar product (The da Vinci surgical robot). I understand what good service is and how difficult it can be to meet and exceed expectations of demanding customers. However you did it!! Now I would like to recognize those who stood out..

    Tom, the beach boy I already told you about the beach experience. What I didn't tell you is his overall demeanor every time he saw us he talked to us and helped us with a special request. He made us feel like we were welcome guests  on his island home. His comrades did as well.

    Carmen, our butler I say our butler because that is how she made us feel. We were the only guests she had to take care of, we know that is not true but I guess that is the magic of fine service.

    Lucas, a sweet kid from Austria who truly understood the key to great service is to treat people how you would want to be treated. Like I said I lived in the service world for a long time you can teach someone to understand how to deliver service, but some like Lucas are born with it. Give him a dark BLUE shirt.

    Sam, not sure what her title was but she wore a black shirt so that means management of some sort. She was so friendly and also understood the concept of customer service and felt like we new her our entire life. She made us feel like she was going out if her way to take care of us..

    Richard, what impressed us most about Richard is even though you knew clearly that he was in charge he didn't flaunt it. He made each guest feel like they were special. Make no mistake though we saw him observing and correcting staff he was clearly in charge..

    Suggestions

    Please remember these coments in no way demean our over all amazing experience.

    Go through your snorkel gear and replace anything that is sub standard. Why would you let such a little thing tarnish the experience you provide.

    Offer (at a fee of course) guests the opportunity to pre stock there room with drinks and snacks.

    Maybe it was just us but it seemed like once someone attained some sort of leadership position the need to be friendly to guests went away. Sam and Richard were the only exception. I used to tell my team; “We are a team our success or failure lies on all of our shoulders. We each have different roles to fill and we all need to strive to exceed at our individual goals, and integrate them together. As your leader it is my job to provide direction to keep us on task. That does not make me better it just makes me the guy that has to answer to those above us if we fail, and I don't fail!”

    THANK YOU.

    Thomas  Tina   Edward   Penny

  11. 21 Feb 2015

    Theresa has lined up a number of vacations for us in the past few years. Our most recent one was to France. The accomodations were wonderful and the location as well. We have never been disappointed in any trips Theresa has lined up for us. She always comes thru for us. If you use Travelin with Theresa for your next vacation destination you will be very glad you did!



  12. 21 Feb 2015

    Our Hawaii vacation was fabulous!Thank you so much.When hike got cancelled we helicoptered to Molokai instead.Spectacular.Can't wait to receive the video!


  13. 21 Feb 2015

    We are back from our trip to costa rica and it was great. we booked a few excursions there and they were much cheaper and very nice. we had a very good time.
    the westin was awesome. Unlike any hotel i have been to as far a service. if you had an issue, they fixed it. it was nice.
    the mosquitos were not that bad so i think they must treat for them very well. we only had issues when we were out of the resort mostly, even with the bug spray.

    our airline gave us one free bag each. that was awesome. other passengers had to pay so i was wondering if that was because of something you did? if so THANKS! that was a pleasant surprise.

    thanks for everything!



  14. 21 Feb 2015

    Theresa,

    WOW WHAT A WONDERFUL WONDERFUL trip at the Grand caribe! Been busy as heck trying to catch up since we got back but I can't wait to tell you about it & send some pics.

    Fondly,

  15. 21 Feb 2015

    HI Theresa

    Got back from Cancun a few days ago and had a great time. The Gran Caribe hotel is excellent and we would use it again. Thanks for your help and we will be in touch again.
    I recommend Cancun, lovely people and great vacaion spot.



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