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You did an awesome job! I wanted to take the time to tell you again thanks for the
help on our trip to Bora Bora. It really made our 30th
anniversary something special and memorable. We do travel a
lot so if you run across in really good deals keep us in mind. Thanks
are back from our fabulous trip! Thank you so much for setting it up for us. We
had a wonderful time relaxing and having fun in the sand and sun! It was a
beautiful resort with awesome staff. Highly recommend it at Sandals Whitehouse!
again and we will be talking once again in the future!
I just used her services for a trip to the south pacific and I had no
problems. Anytime there was a question she quickly responded. Anytime
there was an issue financial or logistical it was addressed promptly.
We are back home after a
perfect honeymoon in Tahiti. All of the documents that you sent us were in
order. Marana Tours was waiting for us at the airport and transported us to the
ferry dock where we boarded the ferry to Moorea. When we arrived we were picked
up by Albert Tours and transported to the Hilton Hotel. The staff was very
friendly and let us check in to our room without waiting until 2 pm. The hotel
was wonderful as our room was also. We snorkeled directly from our deck and
there was an abundance of colorful fish. We rented a car and drove completely
around the island, went on an ATV tour to Magic Mountain, Belvedere and
the pineapple plantation, went to the dinner show at the Hilton which was
fantastic and took a boat ride with Hero's Tours to snorkel with black tip
sharks and sting rays all of which were not aggressive, after snorkeling we had
a BBQ on the private beach. We want to thank you for arranging the room at the
Tahiti Pearl Beach Hotel for the two days otherwise it would have been very
difficult to get from Moorea to Papeete and then to the airport in one day.
Some information for
your future clients to Tahiti, the Hilton gives an exchange of 100 francs for
$100 US and everyone else that doesn't accept credit cards gives the same
exchange. At the bank in downtown Papeete the ATM gives you 1,000 francs for
$100 US and my bank that it was drawn on only charged $89 US. If I was to do it
again I would go to the ATM in the bank and exchange a lot more money and pay
cash for most purchases.
We made it back safely to 35 degree temperatures in NYC. We
had a great time and thanks again for all your help in planning the perfect
We passed your name onto a few of our friends that are
getting married within the next Yr or so in case you get some random
emails. They are all law enforcement or military friends.
Have a great thanksgiving!
Theresa You planned a
beautiful trip for us. We are so pleased and sad to be home. We want to go back
next May. When you get your next trips scheduled let me know so we can book
earlier. Thanks again Theresa
We got back safely and had a GREAT time.
Thank you for arranging this trip.
We returned home yesterday morning from our dream trip to
French Polynesia. Thank you so much for help in making my dream come
true. Everything was wonderful and the pick up people met us on time and
were most courteous. The hotels you chose must have been the best as the
rooms were perfect. We did have an awful time with light switches. We
must have turned all the switches on and off at the bungalow at Intercontinental
5 times and couldn't find the switch to turn the light off over the bed.
We finally called the reception desk and they sent a man over who turned
it right off! Boy, did we feel stupid! We laughed so hard afterwards and
I was wondering if anyone there saw the lights going off and on. If so,
they must have thought we were nuts...
The islands are beautiful and unspoiled. We took a
tour of Moorea and did a lagoon trip and swam with the sting rays and black tip
sharks. The man that ran the trip was so funny. The island(there by
Intercontinental) we went to for the BBQ was so dreamy. I could have
stayed there forever.
Le Taha'a's OWB was just as we had seen on tv, fabulous!
We had wanted to snorkel in the Coral Gardens but it rained and
fortunately our catamaran stopped there to snorkel so we didn't miss it after
all. We also stopped at a vanilla plantation on Taha'a and the Spa at the
Intercontinental and Bloody Mary's for dinner on Bora Bora. I was able to
do 2 dives at Bora Bora too.
Before we boarded our catamaran on Raiatea we had a private
tour of Raiatea which we booked through Le Taha'a. Expensive but the lady took
us all around the island which lasted 6 hours.
When we flew back to Tahiti I wanted to tour the island but
our energy seemed to disappear quickly so we missed touring the island.
Maybe next time...
The only bad part of the trip was the long flights.
Ugh! Monday our flight on AA was supposed to leave at 10:20 pm from LAX but got
delayed until 12 M. We had arrived at 6:15 pm so it was a long wait
I just want to express my gratitude for arranging
everything. You didn't forget anything!
To all of the recipients of
this email, I feel that is important to provide you with some background before
I get to the details of our St Regis experience. I know it is long but please
and read itentirely.
In March of 2013 I found
myself in a position where my wife and I had accumulated more than enough
wealth for me to retire. We wanted to plan a trip in March of 2014 to
commemorate my retirement. We had a discussion with my wife’s parents on places
to go. My Father in law who has been more of real father to me than my own, and
his wife a second mother. Shared with us that he has always wanted to go back
to the South Pacific. Being a proud retired Marine who served two tours in
Vietnam he had visited the South Pacific, and said there was nothing else like
it on earth. We asked them if I could find a place would they like to join us,
and of course they agreed. The requirements we decided on were that it be as
private as possible, over the water accommodation’s, two bedrooms, a private
pool, and if possible a private island. I searched the internet and found the
Hilton property with its Presidential Suite. Being a LONG TIME Hilton member I was extremely excited. Not only did it meet ALL our requirements,
it had an upper deck, sauna, and hot tub! It was perfect so we enlisted the
help of Theresa from the "Travelin with Theresa", travel agency (who
is awesome), and booked our ten day trip. The rest of the year the four of us
excitedly discussed our trip. We looked at every video, and any information we
could find. WE were so excited! My Father in law was happier than I have ever
Then seven days before we
were due to arrive I received a poorly worded email that our villa was under
construction and we would be relocated to the St Regis in a Royal Deluxe over
the water Villa with a pool.
Coming into this our
expectations were pretty low based on the background above. The greeting at the
airport in Bora Bora was average, the boat was average, there was no champagne,
or anything that screamed out “you are going on the most expensive
vacation of your life”! Then we arrived at the Resort, the entry way was
impressive and the greeting was warm and inviting. We checked in and even
though we were prepared to wait we were pleasantly surprised our room was ready
immediately. Carmen the butler took us to our Villa she was super sweet and
nice yet very professional. She even stopped along the way and picked a
gardenia flower for my Mother in Laws hair. She thoroughly explained things and
offered a tour, we declined. When we entered our room we were impressed best
accommodations any of us had ever seen, and the champagne was a nice touch. The
neighbors villas seemed close but after awhile they didn't, and the mountain
WOW we got a thumbs up from God every day!!!
Our Ten Days (It will be as brief as possible)
The property was
spectacular and well maintained, the workers always paused to greet us when we
would walk by. Everyone was so friendly..
The dining hall was clean
and the food was always great. We ate at all the restaurant's (I think), and
that was always an exceptional experience.
The Polynesian dinner was
so much fun watching guests interact with the dancers, and again the food and
drink were great. (I will get to the service further down).
The lagoonarium was
something we had never seen. We swam with the fish three times during our stay.
I still cant believe I feed them rate out of my hand…
We had an invitation to
dine and tour the Hilton property (see above), and the St Regis really stepped
up making sure we got there and back. We are nervous people, however your staff
was great. The Hilton property was nice but it was no St Regis. Steve the man
in charge treated us with respect and was very friendly.
We spent time at the beach
and the amenities there were fun. Tom took us sailing and even found my Mother
in laws sun glasses when she lost them snorkeling, and refused a tip ( I made
him take it)…
There were so many things
to do, however we were enjoying each others company so much and the service we
only left to go to the Hilton and once to the main island.
This is the area you
distinguished yourself. Having come from a service background where I was in
charge of providing service to hospitals who utilized our million dollar
product (The da Vinci surgical robot). I understand what good service is and
how difficult it can be to meet and exceed expectations of demanding customers.
However you did it!! Now I would like to recognize those who stood out..
Tom, the beach boy I
already told you about the beach experience. What I didn't tell you is his
overall demeanor every time he saw us he talked to us and helped us with a
special request. He made us feel like we were welcome guests on his island
home. His comrades did as well.
Carmen, our butler I say
our butler because that is how she made us feel. We were the only guests she
had to take care of, we know that is not true but I guess that is the magic of
Lucas, a sweet kid from Austria
who truly understood the key to great service is to treat people how you would
want to be treated. Like I said I lived in the service world for a long time
you can teach someone to understand how to deliver service, but some like Lucas
are born with it. Give him a dark BLUE shirt.
Sam, not sure what her
title was but she wore a black shirt so that means management of some sort. She
was so friendly and also understood the concept of customer service and felt
like we new her our entire life. She made us feel like she was going out if her
way to take care of us..
Richard, what impressed us
most about Richard is even though you knew clearly that he was in charge he
didn't flaunt it. He made each guest feel like they were special. Make no
mistake though we saw him observing and correcting staff he was clearly in
Please remember these
coments in no way demean our over all amazing experience.
Go through your snorkel
gear and replace anything that is sub standard. Why would you let such a little
thing tarnish the experience you provide.
Offer (at a fee of course)
guests the opportunity to pre stock there room with drinks and snacks.
Maybe it was just us but it
seemed like once someone attained some sort of leadership position the need to
be friendly to guests went away. Sam
and Richard were the only exception. I used to tell my
team; “We are a team our success or failure lies on all of our shoulders.
We each have different roles to fill and we all need to strive to exceed at our
individual goals, and integrate them together. As your leader it is my job to
provide direction to keep us on task. That does not make me better it just
makes me the guy that has to answer to those above us if we fail, and I don't
Thomas Tina Edward Penny
Theresa has lined up a number of vacations for us in the past few years.
Our most recent one was to France. The accomodations were wonderful and
the location as well. We have never been disappointed in any trips
Theresa has lined up for us. She always comes thru for us. If you use
Travelin with Theresa for your next vacation destination you will be
very glad you did!
Our Hawaii vacation was
fabulous!Thank you so much.When hike got cancelled we helicoptered to
Molokai instead.Spectacular.Can't wait to receive the video!
We are back from our trip to costa rica and it was great. we booked a
few excursions there and they were much cheaper and very nice. we had a
very good time. the westin was awesome. Unlike any hotel i have been to as far a service. if you had an issue, they fixed it. it was nice. the
mosquitos were not that bad so i think they must treat for them very
well. we only had issues when we were out of the resort mostly, even
with the bug spray. our airline gave us one free bag each.
that was awesome. other passengers had to pay so i was wondering if
that was because of something you did? if so THANKS! that was a
pleasant surprise. thanks for everything!
Theresa,WOW WHAT A WONDERFUL WONDERFUL trip at the Grand caribe!
Been busy as heck trying to catch up since we got back but I can't
wait to tell you about it & send some pics.Fondly,
HI TheresaGot back from Cancun a few days ago and had a great
time. The Gran Caribe hotel is excellent and we would use it again.
Thanks for your help and we will be in touch again.I recommend Cancun, lovely people and great vacaion spot.
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